Business Times Interviews Min-Sheng’s Yang Hong-Ren

The pursuit of quality medical care provided the courage to accept the challenge.
Min-Sheng has succeeded by virtue of human innovation and the creation of high quality medical teams.

Min-Sheng Medical Holding Co., Ltd.’s Chairman Yang Min-Sheng has continually been an innovator within the medical industry. He’s spared no efforts to enhance organizational competitiveness, expectations for Taiwan’s medical industry and to cultivate a new generation of leaders. Furthermore, he won the 2008 Human Innovation Award and under his able leadership, the group has continued its pursuit of quality medical care and sustained human innovation through the creation of high quality medical teams.

The initiation of external evaluation and quality certifications has been positive.

Sheng-Hong Pharmaceutical Company Limited, CEO Yang Hong-Ren stated that everyone in the Min-Sheng Medical Group knows that the chairman has spent a lot of money building Min-Sheng College. After he won the award, a wave of employees were inspired to receive further education within the community in addition to joining the system’s personnel development training system. At the same time, he began promoting the initiation of obtaining external evaluations and quality certifications, for example, JCIDSC, JCI-II, ISO 9001,14000 and so on. Even this year, there are plans to apply for two other international quality certifications.

Upon Min-Sheng College’s founding, Yang Hong-Ren stressed that the holding group will invest about 10 million TWD into the college each year, amounting to approximately 5,500 TWD per person or 7% of the average employee’s salary. The college provides a centralized place of study, thus encouraging employees to attend classes and promoting reading and culture studies. Furthermore, it has encouraged the establishment of cooperation with well known universities, establishing Min-Sheng’s EMBA credit classes. This has resulted in 20 employees receiving their master’s degrees over the past 3 years.

E-Learning and KM expand size and level

Yang Hongren further points to Mr. Chen, who in addition to being in charge of three-year training courses through Min-Sheng College’s ongoing cooperation with the National Taiwan University College of Management, he is also expanding the scale and level of e-Learning and KM. candidates.
Because the hospital is limited by the national health care system, and also because of the financial tsunami of the past year, investment in personnel training has become more conservative. Yang Hong-Ren stressed, however, that there are almost no other hospital systems which have established institutions responsible for personnel training in the same way which Min-Sheng has. Min-Sheng management has taken the initiative to colleges and universities by sponsoring industry-university cooperation programs, inviting Min-Sheng to recommend its course of study for suitable candidates. For example, National Central University is renowned in the field of human capital and Min-Sheng hopes to cooperate with them in the future, gaining a perspective from the health management direction and benefiting from the cumulative effect of the professional development of training.
Chairman Yang Minsheng won the Human Innovation Award "Benchmarking Leaders" for individuals. Yang Hong-Ren believes that the incentive provided by the Human Innovation Award to put forth the effort to improve the quality of personnel and to strengthen the competitiveness of enterprises will continue to hold. Also, he recommends the establishment of business clubs made up of award winning human resources directors which would organize seminars from time to time in order to exchange experiences and to allow for self benchmarking.

Min-Sheng Enters into Second Sale and Leaseback Agreement

Following the ING sale and leaseback, the Min-Sheng Health Care System has entered into a second sale and leaseback deal, this time it is between the Min-Sheng Asset Management Company and Daidelianghang Co. Top executives from both companies were present during the contract signing ceremony which took place in the rotary hall on the 23rd floor of Min-Sheng’s Jin-Kuo campus.

The latest sale and leaseback agreement gives the Min-Sheng Health Care System more capital to enhance the quality of medical services in all hospital areas and standards. Furthermore, it displays Min-Sheng’s management expertise and international medical cooperation through the sharing of resources and a future that will be created together.

System CEO Yang Minsheng said that Min-Sheng and ING completed Asia’s first sale and leaseback agreement. The case was very famous in both Taiwan’s medical and financial sectors, yet thus far there have been no other sale and leaseback agreements in the area. The Min-Sheng Health Care System had lots of success because of the agreement, which provided plenty of capital investment in health care over the past two years. This time Min-Sheng has cooperated with a local real estate company, Daidelianghang Co. Besides continuing to pursue an asset management strategy, the group is also evaluating the feasibility of health care real estate securitization, bringing another important innovation to Taiwan’s medical community!

Sheng Hong Medical Company Welcomes Professor Huang and 5 Other Directors

New independent directors: Professor Congxing (front left), Sun Li (front right), Hsiao Naizhang (back row fourth from right), Li line (front row second from right), Lin Pi-Yung (rear center)

For the smooth promotion of Sheng Hong’s over the counter listing application, five academic experts have been invited to serve on the company's board of directors, which has been composed of a strong line-up of independent directors who will work toward the goal of excellent corporate governance.

The new independent directors biographies are summarized below:

Independent director: Professor Huang
Professor Huang graduated from the Department of Electrical Engineering at National Taiwan University, and then attended the University of Texas at Austin in the U.S. to obtain a PhD in management. He is a current National Taiwan University School of Management professor and an independent director at Delta Electronics.

Independent director: Sun Li
National Taiwan Institute of Economic Research, University of Cambridge Ph.D. in economics.
Dr. Sun returned to the Taiwan Institute of Economic Research after his studies. He currently serves as the director of both the Hospital Biotech Research Center and the Intellectual Property Research Center. Further, he is considered a medical authority on the biotech industry.

Independent Director: Dr. Nai-Chang Hsiao
Dr. Hsiao Hsiao is chief operating officer of Hsiao Zhong Zheng Hospital. He received his MD from Boston University in the US. He’s a former Vice COO of the Xiu Quan Health Care System and CEO of Hou Sheng International Digital Technology.

Independent Supervisor: Professor Li
Professor Li is an international authority in the area of financial accounting. He received his PhD in accounting from New York University and later returned to Taiwan to teach. He is the former head of National Taiwan University’s Accounting Department. He is currently a cabinet member of the stock exchange and the Ministry of Examination Advisory Committee.

Independent Supervisor: Dr. Pi-Yung
Dr. Pi-Yung received his medical degree from National Taiwan University, as well as his MBA. He is currently director of University Optics Inc. and director of and the Ministry of Examination Advisory Committee.


System President Yang Min-Sheng pointed out that adding five distinguished scholars and experts of the medical profession as the company's independent directors affirms the efforts of Min-Sheng’s management over the past several years. Further, he stated that the strengthening of corporate governance is an essential condition for sustainable development which will ultimately take the operations and management systems to new heights!

Min-Sheng Health Care System’s Progressive Management Practices to Be Included in Tsinghua University Textbooks Once Again

The Tsinghua University of Science and Technology will once again include two cases regarding the Min-Sheng Health Care System in one of its textbooks: the sale and lease back deal with ING and Min-Sheng’s patient centered U-Care program.

"Introduction to Service Science: 10 Topics" includes dozens of well-known business cases of innovative services, including the transformation of Taiwan's manufacturing industry; Taiwan's semiconductor industry with TSMC's business overview; IBM on how to create a full range of service organizations; and Google’s views on innovation and creativity.

Lesson plans for the main contents of the cases from the Min-Sheng System include the U-Care plan motivation, positioning and strategy, U-Care services and practices to plan the execution of the results of illustrations.

The Min-Sheng U-Care project has been a large part of the post-secondary program for two years now, mainly for the use of information and communications technology and the concept of telemedicine services to achieve innovation. As a result of effective implementation, government subsidies have been directed toward intelligent care division plans. Thus, the project will be part of the revolutionary changes coming soon to Taiwan!

Min-Sheng Signs Agreement with Mainland Hospital

The Min-Sheng Health Care System signed an MOU with the Henan Province People’s First Hospital of Pingdingshan City of mainland China in order to promote closer cooperation between the two sides.

On July 15, 2009,Min-Sheng Health Care System Chairman Yang Min-Sheng, along with Pingdingshan the president of the People's First Hospital, Jin-Sheng Ma, signed a memorandum of understanding to further promote cross-strait development of medical and health offices. In the future, both sides will share resources, advantages, and long-term cooperation.

Min-Sheng will deploy personnel to Pingdingshan as part of the project preparatory group. The Pingding Shan People’s First Hospital will develop the framework of laws and regulations for the inspection to negotiate the provision of policy information services. In the future, the Min-Sheng System will continue to extend this pattern to the Asia-Pacific regional health care network, with a view to expanding the provision of better services to the entire system.

Chung-Li Min-Sheng Hospital to Open! Residents of South Taoyuan to Benefit!

The Min-Sheng Health Care System is set to open a new hospital in the Chung-Li Ping Zhen area. This is another important milestone, following the building the Jin-Kuo campus, in the 34 years of the system’s existence.

Ping Zhen area is densely populated and the demand for health care is high. The Min-Sheng System took over Chung-Li Hua Yang Hospital last year. Due to technicalities, the lease wasn’t eligible to be resigned, so CEO Yang decided to relocate the hospital instead. The new hospital is located on Chung Shan E. Rd and it will be completed in August.

CEO Yang indicated that relocating the hospital means a fresh start for everyone, so the hospital will be renamed Chung-Li Min-Sheng Hospital as a means of promising the residents of South Taoyuan the high quality of health care service that goes along with the Min-Sheng brand name. In the beginning, the services offered will only be local due to the limited number of beds. The focus at the Chung-Lin Min-Sheng Hospital will be cardiovascular medicine and orthopedic medicine. The hospital will continue promoting community health care in the same manner that it did while managing Hua Yang Hospital. In the future if more beds are added, the areas of service will also be expanded.

Executive Vice President Zhang stated that at the Jin-Kuo campus, due to national health care reimbursement limitations, some physicians are prevented from practicing medicine in the manner that they know best. With the addition of the Chung-Li Min-Sheng Hospital; however, these doctors will have a new place to practice medicine as they see fit.
The new hospital is scheduled for completion in August and will open in September.

Historic moment! Min-Sheng to Begin JCI Reaccreditation Process

In 2006, Min-Sheng was the first hospital in Taiwan to receive JCI accreditation, making Taiwan a player in the international healthcare market. Since then, a total of 6 Taiwanese hospitals have been accredited. Currently the National Taiwan University Hospital, Zhang-Bin Shou Chuan Hospital and Shu Li Shuang He Hospital are all preparing to obtain JCI accreditation. Min-Sheng, however, is in the process of obtaining JCI reaccreditation.

Min-Sheng executive vice president, Professor Zhang, stated that upon Min-Sheng receiving its JCI accreditation 3 years ago, JCI has become the national indicator of quality medical care in hospitals. After 3 years of hard work, Min-Sheng is expected to learn the results of its reaccreditation attempt later this week. In addition to providing quality records to the inspection team, Min-Sheng staff will also demonstrate some of its innovative projects, for example, Min-Sheng’s state of the art Kiosk system and its U-Care telemedicine devices.

Chief Quality Officer Connie Ma, a former JCI employee, indicated that JCI requires the hospitals which are getting certification for the first time to offer 4 months worth of records. The second time, however, JCI needs 3 years worth of records, which makes the task more arduous. The items on the accreditation list become more numerous each year as well. Therefore, the hospital must continually improve its quality in order to obtain accreditation the second time around.

The Min-Sheng Health Care System has conducted a 3 year quality management program. Every branch hospital has improved its quality during this period and improved its image during the process. The past few years of hard work have culminated in excellent results. Besides hiring many doctors from National Taiwan University Hospital, the Jin-Kuo campus has achieved national standards of quality.

Furthermore, Min-Sheng has become the only hospital in Taiwan to receive the JCIDSC certification and the ISO9001 sector certification. Executive Vice President Zhang stated that entire process of enhancing Min-Sheng’s medical service quality has been geared toward providing better service to patients.