Quality of Care Reaffirmed through Interdepartmental ISO 9001 Certification

In accordance with its plans of attaining JCI reaccreditation in July, Min-Sheng recently obtained the ISO 9001 International Certification. The certification affirms that the hospital meets international standards of high quality management systems. The evaluation included a written review, as well as field visits by an SGS assessment team composed of medical experts.
Min-Sheng’s testing center first received ISO 9001: 2000 and ISO 15189 certifications in 2003. This year, the hospital intends to extend the ISO 15189 certification to 120 different centers. All testing center facilities are in accordance with certification standards and a comprehensive management program has already been established. The program has been incorporated into the laboratory, the Medical Imaging Division, and the Pharmacy Department. The program promotes the awareness of quality to ISO standardization and the maintenance of quality care.

Min-Sheng has continually provided user friendly, high quality medical care in recent years through various types of national and international accreditations, including the Regional Teaching Hospital accreditation, JCI accreditation, and JDSC-AMI international certification. These certifications not only integrate domestic and international health care standards, but will also ensure the hospital maintains world class standards of care.

Min-Sheng’s Dr. Zheng: A Paradigm of High Quality Health Care

According to the Bureau of National Insurance, in Taiwan, the so called “Kingdom of Dialysis,” the first 5 of the country’s largest 20 outpatient clinics are dialysis centers. Min-Sheng’s dialysis center has entered into a strategic alliance with the world’s largest health care provider in order to offer high quality patient care services. In turn, this will foster Min-Sheng’s good reputation and provide international visibility.

The outstanding success of Min-Sheng’s renal dialysis center can be attributed to its director, Dr. Zheng. Dr. Zheng began as a renal physician at Min-Sheng more than twenty years ago, and in that time, he has served as both director of internal medicine and as vice president of Min-Sheng’s flagship Jin-Kuo campus.

Led by cooperation between Dr. Zheng’s kidney center health care team and Asia Pacific companies, the Min-Sheng dialysis center has been supplied with the high quality 4008-S dialysis machine and the biocompatible Polysulphone. Through the strategic alliance, although having already achieved a status of world class health care, the service amount has continued to grow in multiples. Dr. Zheng stated that Min-Sheng’s kidney center strives to construct a platform of market indicators. He also pointed out that Taiwan has a lot of dialysis patients who suffer through daily dialysis treatments. He emphasized that his team provides professional and humane care to each of its patients in order to achieve the best therapeutic result.

In the end, Dr. Zheng stressed that the purpose of medical institutions is not profit, but to change lives. He concluded that the key factors in the success of the kidney center were the full support of senior management and all health care colleagues.

On the verge of accepting an assignment at St. Paul’s Hospital, Dr. Zheng said that he won’t forget to return to the medical aspect of his duties because at the end of the day, he is simply a doctor. He added that doctors need to remind themselves at all times that the duties of a good physician are a dedication to health care, adherence to high quality care, and a sincere concern for the continued health of mankind.

Investing in Human Capital

Talent is the essence of enterprise. Decision is the key to international competitiveness. In order to enhance the enterprise's core competitiveness, the Min-Sheng Healthcare System not only created a knowledge sharing system, but for the past three years, its associates have achieved an acceptance rate of greater than 90% into many top graduate schools, revealing Min-Sheng’s strong foundation and formidable and competitive talent base.

The primary requirement in the development of competitiveness is the training of personnel. During the past three years, Min-Sheng’s associates have been admitted to such famous graduate schools as National Taiwan University, Chengchi University, Chung Yuan Christian University and Fu Jen Catholic University. Overall, a total of 50 master’s degrees have been obtained, an excellent show of competitiveness.

Min-Sheng has cooperated with Yuan Ze University to establish an EMBA for its employees. Additionally, it is currently working with several local universities to promote industry-university cooperation in order to create a platform for personnel training, enhance employee competitiveness and operations management know-how. Min-Sheng is Taiwan’s first health care system to make an attempt at cultivating an international perspective, innovative strategic thinking, and team management personnel in order to compete more effectively in the international medical arena.

Chairman Yang Min-Sheng stated that the nurturing of talents has become an indicator of competitiveness. He added that sustainable development of the Min-Sheng Healthcare System enables it to “implement an organizational culture, pursue excellence, and grow strong. “

Chairman Yang also stated that as a result of globalization, health care appears to be following the trend of internationalization. Beginning in 2005, Min-Sheng began recruiting talented professionals and working closely with academic institutions to establish a systematic mechanism to obtain personnel and remain competitive in the future global economy.