Houspital, the New Concept of Promoting Smart Care

With advances in medical technology, tele-monitoring medical products have become the latest trend in the medical community. A new vision for long-distance care has been established by intelligent medical technology companies utilizing high quality medical care and advances in information technology.

Smart Care Inc., a subsidiary of the Min-Sheng Group, has invested heavily in technological development and manufacturing. Strengthened by the backing of Min-Sheng’s internationally certified medical team, Smart Care has been able to provide the public with high quality, personalized medical care.

During the a ceremony at the company, Intelligent Medicine Chairman Yang Min-Sheng stated that “the family room, remote management,” the so called Houspital (House + Hospital), brings the wisdom of establishing an innovative care model which allows patients at home the continuity of long-distance home care services, along with the hospital’s professional health care team, achieving higher quality care and creating new industries.

General Manager, Xu Min-Xin said that the firm will provide Taiwan with professional care skills and experience in long-distance care, from the home side of physiological measurement equipment to information technology service care platforms to back-end services and the tele-care Total Solution. The company will serve more long-term care patients, chronic patients, and discharged patients. By the end of the year, Smart Care expects to have served up to 500 patients.

The Second Min-Sheng Cup Youth Baseball Tournament Held in Longtan

On November 15, the Min-Sheng Health Care System sponsored the 2nd Min-Sheng Cup Youth Baseball Tournament at the Elephant Brothers’ baseball stadium in Longtan. To promote physical fitness activities, the Min-Sheng Cup Little League Final Four began in the morning. Afterward, world class cheerleading performances by Wu Han School ignited the atmosphere around the stadium. Then, Chairman Yang awarded the winners and expressed his sincere gratitude to those who attended the event.

Additionally, system staff members and their families made up 20 teams which took part in numerous baseball related activities, inducing feelings of joy and stimulating the team spirit of cooperation.

To conclude the festivities, all participating players, coaches, referees and colleagues threw their Min-Sheng Cup commemorative baseball caps in the air at the same time, culminating in a perfect ending. But, Min-Sheng’s commitment to baseball and physical fitness will continue. Chairman Yang concluded by calling for private and public sectors to work together to give domestic baseball a better environment and continue to shine.

Min-Sheng Awarded ISO 14001 Environmental Management System Certification

As global climate change and sustainable development have become more salient, maintaining a balance between business and reducing environmental impact has become an important issue. Last month, the Environmental Protection Agengy awarded Min-Sheng SGS international certification of ISO 14001 for its environmental management system. The award signifies a big step forward for Min-Sheng in its quest to protect the environment and create a high quality medical care environment for the whole person.

In order to meet its environmental goals, the Safety and Health Department promoted waste reduction results and then began implementing the ISO 14001 environmental management system. The project took nine months to accomplish. The evaluation framework was based on a Plan-Do-Check-Act management structure, which emphasized compliance with environmental regulations, efficient use of resources, pollution prevention, emergency treatment and full environmental awareness. The verification experts conducted a written evaluation, field visits, and random personnel interviews.

The concept of environmental protection requires continuous work in the long-term. A high quality environment demands cooperation from everyone. In line with the concept of sustainable management and the standards of ISO 14001, Min-Sheng is focusing on advancing “pollution prevention, and subsequent “continuous improvement” to do its best to implement the concept of sustainable environmental development in every corner of society.

Representative of Federated States of Micronesia visits Min-Sheng Hospital.

Mr. David Lai, the representative in Taiwan of The Federated States of Micronesia (FSM) visited Min-Sheng Hospital this week to discuss future cooperation.

Because of a lack of adequate facilities in the country, the FSM need to outsource some of its healthcare and Taiwan has emerged as an attractive destination for patients from these Pacific Islands. Taiwan offers excellent heath care in state of the art facilities, and is fairly well connected to the islands through Guam.

Mr. Lai stressed that Min-Sheng Hospital is particularly well placed to be the hospital of choice for patients from the FSM due to its proximity to the international airport, its commitment to safe and quality care, and the structure it has already implemented to deal with foreign patients.

President and COO of China Connection Global Healthcare visit Min-Sheng Hospital

Miss Ruth Lycke and Mr. David Mair, respectively President and COO of China Connection Global Healthcare visited Min-Sheng Hospital early this month.
They were accompanied by Miss Grace Chen, CEO of Med Tourist Center and Mr. Warren Chen of Breita Technology.

China Connection Global Healthcare (CCGH) was the first Destination Healthcare Provider to coordinate treatment in China for international patients. CCGH is based in the American Midwest, and directs operations in China from its office in Tianjin.

China Connection Global Healthcare focuses mostly on Chinese and alternative medicine treatment for stroke victims and patients with neurological problems. However, they have recently extended their scope and decided to include more conventional procedures like cardiac, bariatric and orthopedic surgery.

Attracted by the quality of care available in this Taiwan, China Connection Global Healthcare is in the process of selecting a partner hospital in Taiwan to handle those cases. Executives from CCGH came to Min-Sheng Hospital to evaluate first hand the capabilities and processes, of one of Taiwan’s leading hospitals.

The visitors, who have a long experience and understanding of the health care and insurance industries, were very impressed by Min-Sheng’s commitment to safe and quality care, and the structure that it has developed to deal with foreign patients.

Min-Sheng’s RadEx Signs Cross Border Memorandum of Cooperation with Japan’s Doctor Net

Despite the financial turmoil and the global economic downturn, the knowledge services outsourcing market has continued growing. Seeing its dazzling performance around the world, this economic knowledge and strength has been promoted heavily by the current government. Process outsourcing has become a trend in the development of knowledge in the service sector that is gaining more and more attention.

Presently, many well known countries consider the development of the knowledge services outsourcing industry strategically important. European companies began extensive use of knowledge services outsourcing to save costs, increase quality, and reduce time to market, causing the global knowledge services market to flourish.

The development of knowledge-intensive service companies in Taiwan has considerable advantages, such as a solid manufacturing base, a well-developed venture capital industry and the integration of Chinese resources and business markets. Additional advantages include the responsiveness of small and medium enterprises to environmental change, a high degree of flexibility, booming entrepreneurship, and excellent web services.

The Ministry of Economic Affairs Industrial Development Bureau will assist the entry of domestic businesses into the knowledge-based economy. The bureau invited domestic service outsourcing companies to share their experiences at a conference in Tokyo, Japan this August. After the meeting they arranged to visit the three largest long distance radiology companies in Japan. There they discussed business development and KPO. Min-Sheng Health Care System’s Rad Ex company was also in attendance.

The focus of the visit was Doctor Net, one of Japan’s three largest services companies. It was founded in 1995. In February 2002, the company restructured operations. It is located in Tochigi prefecture, Japan. It is Japan's first company founded by radiologists. 2007 revenues totaled 1.2 billion yen. In addition to providing a full range of remote radiological services, and investing in and helping a number of medical imaging center operations, it also develops and sells related software systems. The company is currently actively developing the overseas market. On April 30, 2009 ,Doctor Net, Japan's new high tech software company, the Chongqing Economic Information Committee, the Chongqing Municipal Health Bureau and the Asia Medical Diagnostic Interpretation Center-BPO gathered together for the signing ceremony. There will be a number of third level hospitals in Chongqing to cooperate with Doctor Net in the future. Further, it is planning to have 250 medical institutions to join in the next five years, in addition to an expected 250,000 radiology image interpretations per year. After three years, the Doctor Net transaction center will merge with Chongqing Imaging Center to become Asia's largest imaging center, with plans to offer services 24 hours a day, 365 days a year.

Toshihiko Sato, head of Doctor Net, has a great interest in co-operating with Taiwan’s Rad Ex to jointly develop the Asian market, to establish a transnational network of radiologists, and to provide mutual support for remote interpretation services, resulting in greater medical value of claims. After the signing of the memorandum of cooperation, the two sides will cooperate towards technology platforms and professional OEM goals.

Business Times Interviews Min-Sheng’s Yang Hong-Ren

The pursuit of quality medical care provided the courage to accept the challenge.
Min-Sheng has succeeded by virtue of human innovation and the creation of high quality medical teams.

Min-Sheng Medical Holding Co., Ltd.’s Chairman Yang Min-Sheng has continually been an innovator within the medical industry. He’s spared no efforts to enhance organizational competitiveness, expectations for Taiwan’s medical industry and to cultivate a new generation of leaders. Furthermore, he won the 2008 Human Innovation Award and under his able leadership, the group has continued its pursuit of quality medical care and sustained human innovation through the creation of high quality medical teams.

The initiation of external evaluation and quality certifications has been positive.

Sheng-Hong Pharmaceutical Company Limited, CEO Yang Hong-Ren stated that everyone in the Min-Sheng Medical Group knows that the chairman has spent a lot of money building Min-Sheng College. After he won the award, a wave of employees were inspired to receive further education within the community in addition to joining the system’s personnel development training system. At the same time, he began promoting the initiation of obtaining external evaluations and quality certifications, for example, JCIDSC, JCI-II, ISO 9001,14000 and so on. Even this year, there are plans to apply for two other international quality certifications.

Upon Min-Sheng College’s founding, Yang Hong-Ren stressed that the holding group will invest about 10 million TWD into the college each year, amounting to approximately 5,500 TWD per person or 7% of the average employee’s salary. The college provides a centralized place of study, thus encouraging employees to attend classes and promoting reading and culture studies. Furthermore, it has encouraged the establishment of cooperation with well known universities, establishing Min-Sheng’s EMBA credit classes. This has resulted in 20 employees receiving their master’s degrees over the past 3 years.

E-Learning and KM expand size and level

Yang Hongren further points to Mr. Chen, who in addition to being in charge of three-year training courses through Min-Sheng College’s ongoing cooperation with the National Taiwan University College of Management, he is also expanding the scale and level of e-Learning and KM. candidates.
Because the hospital is limited by the national health care system, and also because of the financial tsunami of the past year, investment in personnel training has become more conservative. Yang Hong-Ren stressed, however, that there are almost no other hospital systems which have established institutions responsible for personnel training in the same way which Min-Sheng has. Min-Sheng management has taken the initiative to colleges and universities by sponsoring industry-university cooperation programs, inviting Min-Sheng to recommend its course of study for suitable candidates. For example, National Central University is renowned in the field of human capital and Min-Sheng hopes to cooperate with them in the future, gaining a perspective from the health management direction and benefiting from the cumulative effect of the professional development of training.
Chairman Yang Minsheng won the Human Innovation Award "Benchmarking Leaders" for individuals. Yang Hong-Ren believes that the incentive provided by the Human Innovation Award to put forth the effort to improve the quality of personnel and to strengthen the competitiveness of enterprises will continue to hold. Also, he recommends the establishment of business clubs made up of award winning human resources directors which would organize seminars from time to time in order to exchange experiences and to allow for self benchmarking.